The first consumer brand to add Family Legal Services to its basket is one of the well established market leaders – the Co-operative.
It was recently announced that due to the official launch of the Co-operative family law services, the supermarket brands will enter into the reserved legal services. As stated by the mutual, the customer service charter that will be published premises that there will be ‘no nasty surprises’ on the product fees. Additionally, the charter will also include a jargon-free service, according to which clients will be treated as individuals. This strategy has been used by The Legal Stop, as well in order to make it easier for everyone, when it comes to legal documents online.
Since the changes of Legal Services Act 2007, it was the Co-operative to become the foremost consumer brand to be granted with an alternative structure for its business in April. Christina Blacklaws, Law Society council member for child care and former TV Edwards partner, leads the family law unit. According to latest news, the Co-operative will present a full list of the family law services available. These will include, but are not limited to, child protection, divorce, financial issues and mediation. Additionally, the Co-operative has the license to provide to customers a face-to-face legal help for Westminster. The mutual will also apply for other licenses in the nearer future.
The Legal Services of the Co-operative was set up in 2006 and it is estimated that out of the 500 staff employed, 281 are actually lawyers. A recruitment plan has been introduced in the beginning of June so that the number of staff could increase by 3,000 over the following years.