New Laws To Slash Cost Of Calling Company Complaint Lines

From next summer on new legislation will put limitations on the amount of money customers could be charged for calling telephone numbers regarding complaints and enquiries about products they have bought.

From the 13th of June 2014, companies will not be able to charge the calls of their customers in a way they want but will have to take into consideration the rate for a call to a mobile phone or a local landline number.

The changes come as part of the local implementation of the European Consumer Rights.

Ofcom figures point out that nowadays such a call may cost you from 12p to 41p on a mobile phone, or from 1p to to 13p on a landline.

The numbers covered by these statistics are 0843, 0844, 0845 and 0870.

Companies that currently earn money because of these prefixes are around 30,000.Together with the new requirements for the telephone lines, some corporate legal documents might be required.

The aim of the new legislation is to make sure people would not stop expressing their disappointment only because of the high phone charges.

In case customers call in order to make an initial purchase of products or services, companies would still have the right to charge them higher.

Consumer affairs minister Jo Swinson wrote that in her view these changes would make consumers feel more confident and at the same time would supports new businesses.

“Taken together with the Consumer Rights Bill I believe this legislative reform represents a great and important opportunity to benefit consumers, businesses and provide the right framework for a stronger economy,” she said.


Dispute Over Burial Of Richard III To End Up In The High Court

Recently relatives of the former king Richard III took issue with plans to bury his remains so there is a big chance that the discovered bones may become the subject of a High Court battle.

These remains were found last year under a car park near Leicester Cathedral.

They were confirmed to be those of the king who was buried in 1485 at the church of the Greyfriars.

A team from the University of Leicester found the bones of Richard III. This team had a licence from the Ministry of Justice which gave them the right to dig and also granted them that they would have the right to say where he had to be buried. Their current plan is to rebury him at Leicester Cathedral. May be thei will need to request a document drafting service in order to comply with the legislation.

However, now a group of 15 king’s descendents called the Plantagenet Alliance, claims they should actually also have the final word about Richard’s burial saying his will would have been to be buried in York.

These threatened they would take legal action as their human rights were violated. Now they want a public and academic consultation so that the High Court determines where the body should be buried.

Vanessa Roe, one of the descendants said: “It is well documented throughout the centuries that he wanted his remains to be buried in York, amongst his family,”.

Sir Peter Soulsby, mayor of Leicester, called the idea “plainly daft” and explained High Court would reject the proposal as the body had been buried some about 500 years ago in this cathedral and with the licence given from the Ministry of Justice it had to be re-interred there.