New Laws To Slash Cost Of Calling Company Complaint Lines

From next summer on new legislation will put limitations on the amount of money customers could be charged for calling telephone numbers regarding complaints and enquiries about products they have bought.

From the 13th of June 2014, companies will not be able to charge the calls of their customers in a way they want but will have to take into consideration the rate for a call to a mobile phone or a local landline number.

The changes come as part of the local implementation of the European Consumer Rights.

Ofcom figures point out that nowadays such a call may cost you from 12p to 41p on a mobile phone, or from 1p to to 13p on a landline.

The numbers covered by these statistics are 0843, 0844, 0845 and 0870.

Companies that currently earn money because of these prefixes are around 30,000.Together with the new requirements for the telephone lines, some corporate legal documents might be required.

The aim of the new legislation is to make sure people would not stop expressing their disappointment only because of the high phone charges.

In case customers call in order to make an initial purchase of products or services, companies would still have the right to charge them higher.

Consumer affairs minister Jo Swinson wrote that in her view these changes would make consumers feel more confident and at the same time would supports new businesses.

“Taken together with the Consumer Rights Bill I believe this legislative reform represents a great and important opportunity to benefit consumers, businesses and provide the right framework for a stronger economy,” she said.