After the discovery of more than 16,000 unresolved immigration applications, the UK Border Agency underwent lots of critics.
The found applications which were not inspected were of people living outside the EEA but who wanted to settle in the UK because of a partner there.
Inspectors said that most of these cases were appropriately dealt with but of course they managed to find some failings.
There are about 14,000 cases in which applications were rejected one time and when people had tried to apply for a second time their applications had not been dealt with at all.
Some cases were called “complex” as they were not being handled as stuff which needed further guidance.
The independent chief inspector of borders and immigration John Vine criticized this, saying:
“The agency should know about its workload. It should prioritise its resources and, at the very least, have a plan to deal with some of the things that we come across in inspection,”
“For people to be in such a backlog of cases is not acceptable and I urge the agency to deal with the cases swiftly. To wait such a long time, even if your case is complex, is completely outside any service standards.”
On the other hand Mark Harper, the immigration minister, defended UKBA claiming the agency had already had too many problems when they had inherited it.
According to him the system was not good enough to deal with such situations in the past but the new policies will change everything.
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